Refund and Returns Policy for LuxyStar

Effective Date: December 6, 2024

At LuxyStar, customer satisfaction is our priority. If you’re not completely satisfied with your luxury ring purchase, we offer a clear and simple process for returns and refunds. Please read the following Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

Return Policy

  1. Eligibility for Returns:
    You can return your purchase within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the item must be in new, unused condition, and in its original packaging. We cannot accept returns on jewelry that has been worn or altered.

  2. How to Initiate a Return:
    To start a return, please contact our customer support team via email at contact@luxystar.com or call (212) 555-1234. Provide your order number and the reason for your return, and our team will send you a return authorization number and detailed instructions.

  3. Return Shipping:
    You are responsible for the cost of return shipping unless the item is defective or we made an error in your order. We recommend using a trackable shipping method for your return to ensure that the item arrives safely.

  4. Return Condition:
    Returned items must be in their original, unused condition, with all packaging intact. Items that have been worn or damaged due to misuse will not be accepted for a return.

Refunds

  1. Refund Processing:
    Once we receive your returned item and verify that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  2. Refund Timeframe:
    Please allow up to 7-10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

  3. Partial Refunds:
    In certain cases, such as when an item is returned in damaged or used condition, we may issue a partial refund based on the item’s condition upon return.

Exchanges

If you would like to exchange your purchase for a different size, color, or style, please follow the return process and place a new order for the desired item. We do not offer direct exchanges, and the original item must be returned for a refund.

Damaged or Defective Items

  1. Defective Products:
    If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with a return authorization number and instructions for returning the item. We will either replace the defective item or issue a full refund.

  2. Incorrect Items:
    If you receive the wrong item, please contact us immediately. We will resolve the issue at no extra cost to you by sending the correct product or issuing a full refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

  1. Custom or personalized rings.
  2. Any items marked as final sale or clearance.

Changes to the Refund and Returns Policy

We reserve the right to modify this Refund and Returns Policy at any time. If any significant changes are made, we will update the policy on this page with a new effective date. Please review this policy regularly to stay informed.

For questions or concerns, please contact us: